Frequently Asked Questions
Everything you need to know about our ethical essentials and transparent pricing.
What is Radical Transparency?
Radical Transparency is our commitment to sharing the true cost of every product we make—from materials to labor and transportation—and revealing the stories behind the ethical factories where they are produced.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account and visiting the 'Orders' section.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the ship date. Please note that a small return shipping fee may be deducted from your refund.
Do you ship internationally?
Yes, we currently ship to over 60 countries worldwide. International shipping rates and delivery timelines vary by location and will be calculated at checkout.
How should I care for my Everlane garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment tag. Generally, we suggest washing in cold water and air drying to preserve fabric integrity and reduce environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.